Shipping & Delivery

Last updated: August 2026

Where we deliver

We deliver right across South Africa.

Where orders ship from

We use an international fulfilment network, and your order may be shipped directly from our logistics centre in Thailand. Your tracking email will show the shipment details once the parcel has been dispatched.

Customs and import charges

An order sent from outside South Africa may be assessed for customs duty, VAT or a courier clearance fee when it enters the country. These charges are set by the relevant authorities or carrier, are not included in the product or delivery price shown at checkout, and are the customer's responsibility. We cannot guarantee that a shipment will be free of import charges.

What it costs

Express delivery is a flat R300. Orders of R750 or more are delivered free. The charge is shown at checkout before you pay, and it is charged as a delivery option rather than as a line item, so a discount code only ever reduces the price of the goods.

How long it takes

Allow 5 to 7 days. Screens are prepared to order rather than picked off a shelf, which is what takes the time. We will tell you if anything is going to run longer than that.

Tracking

Every order ships with tracking. You get a link by email as soon as your order leaves us. If it has not arrived, check your spam folder first, then contact us with your order number and we will resend it.

If a parcel is late, lost or damaged

Until the goods reach you, the risk is ours: on a consumer sale, risk passes when you take physical possession of the goods (Consumer Protection Act 68 of 2008). If a parcel is lost or arrives damaged, contact us with your order number and we sort it out, either by replacing the order or refunding it. You do not need to chase the carrier yourself.

Getting your address right

Please check the delivery address before you pay. If a parcel comes back to us because the address was wrong or nobody could take delivery, we will resend it, though a second delivery charge may apply.